German company MotionsCloud is working to reduce that time to approximately three hours with the help of the Global Insurance Accelerator (GIA) in Des Moines. How MotionsCloud works MotionsCloud founder and CEO LeX Tan worked as a property and casualty claims representative for more than five years, developing the use of technology to improve the claims process. After becoming frustrated with the bureaucracy of trying to work within the system, Tan founded MotionsCloud in January 2016. I experienced the pain as a staff member and a claimant, Tan said. The lack of transparency of the claims and the lengthy process makes the claimant feel frustrated about it. The claim processes cost the industry more than 15 percent of the total indemnity payout annually. The company uses mobile, AI and video communication platforms to speed up processing claims. The mobile platform lets customers document their loss and go through claims details. The AI uses info from the insurers past years along with current data to estimate the cost of the claim based on images, data and a third-party pricing database. For more complicated claims, the agents can use the video communication platform to perform a remote video inspection without leaving the office. A claimant can get a notification from their smartphone to launch a remote video inspection and be guided through the process by a claims representative, Tan said. The best case is they can close the claim during the video call. Working with the Global Insurance Accelerator GIA managing director Brian Hemesath compared MotionsCloud to another company in the accelerator, Viewspection , but for customers in a different stage of insurance needs.
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